Internet Order Policy
Internet Order Policy
SantiUSA.com is a web site of Santi Diving Equipment USA, Inc.; this web site is design as a support tool for professional retail stores distributing our product. Dive stores are our primary means of equipment sale and we encourage you, our customer to visit those stores for equipment selection and purchases. Visiting your local dive store whenever possible and getting advice from dive stores professional staff on fit and sizing, equipment use, maintenance and care is always your best option. If your local professional store doesn't carry Santi products, please e-mail us using form on the bottom of “Contact Us” web page and we will be happy to help. You may also go directly to “Standard-Made-To-Measure” or "Metric-Made-To-Measure" form on any page with Dry Suits or Jumpsuits. We will insure that you are able to secure your purchase.
None of your personal information will be shared, loaned, sold or given to anyone outside of Santi Diving Equipment USA, Inc., or the credit card company, and will be collected and used only for the purpose of processing your order.
Customers, who buy any standard Santi product directly from SantiUSA.com, may return that product, within 30 days of receipt, for any reason. Purchases made by credit card, of any standard Santi stocking product, not “Made-To-Measure”, “Special Order” or “Custom Product”, will be charged only a minimum 20% restocking fee. Purchaser will be charged a 35% restocking fee for the return of any “Special Order” or “Custom Product” so purchased. In any event, Purchaser is responsible for all shipping and handling charges from Santi Diving Equipment USA, Inc. to Purchaser and from Purchaser to Santi Diving Equipment USA, Inc.
All “Made-To-Measure” items are not returnable or refundable for any reason. If Customer submitted measurements were incorrect to start with, we will evaluate the issue on case by case bases and offer our customers the best, cost effective and expedient remedy. Standard warranties do apply to all warranted items. Please familiarize yourself with Santi Diving Equipment USA, Inc. warranties and warranty policies for Dry Suits, Jumpsuits and Accessories.

















